Problem in sending faxes with Print-to-Fax client (xtramail.exe)

Apply to:  ExtraFax for Domino All versions

Last Modified Date:  02/29/2016


I've logged into my PC as administrator, and then installed ExtraFax Print-to-Fax client on it.

When my users logged into the PC and used the Print-to-Fax client to send fax, they got the following error:

If I granted administrator rights to my users, the problem would not be occurred. However, it is unlikely for me to do that due to security reason. Is there any other workaround for this issue?


Please make sure users have proper right to launch the xtraMail program, and have "write access" to the TEMP folder in the system folder (e.g. C:\WINNT\TEMP)
In Addition, please make sure users have the right to "Read and Execute" the ntif2any.dll file (located in Windows system32 directory).